Information & FAQ
- Any duties, taxes and extra fees will apply to order (Bill Recipient)
- Shipping fee depends on area.
- Delivery status checking system via http://www.fedex.com. We will send you a tracking number for your order as soon as we ship it out the door.
- Products purchased can be received within 2~7 days from the purchasing date. The arrival date of your purchase can vary by region.
- If the delivery time exceeds over 1 week, an advice email can be sent.
- For any other delivery question, please send email to firstname.lastname@example.org
Actual shipping costs are calculated during checkout. For an estimate before checkout, please update the location you intend to ship to from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination.
If a purchased product has a problem, we will assist you with a prompt exchange. Please contact to email@example.com. Be sure to indicate your order number and your problem in some detail for analysis. The original shipping and handling charges are not refundable.
We currently accept payments via Paypal as well as through all major credit cards via our secure Authorize.net processing system.
We do our best to provide accurate descriptions of our products and a high quality of service. If for any reason you have a problem with your order, please contact us as soon as possible and we will do everything in our power to make it right. Please see our Return Policy for more specifics.
Q: How do I create an account on the site?
A: At the top upper right-hand corner of the website there is a link that reads "Sign Up", click this link and you where you will enter your information. By creating an account, you can add and edit your home address, view your current orders, and control your newsletter subscription.
Q: What payment methods do we accept?
A: We currently accept credit cards (Visa, MasterCard, American Express and Discover) via our secure Authorize.net account, PayPal. See our Payment Policy segment for more details.
Q: Can we ship out your order to Russia?
A: No, we can't ship out your order to Russia due to Russian customs not accepting shipments from the United States. Please visit http://www.efo.ru. EFO is one of our distributor in Russia.